Refund, return and cancellation policy 

Effective Date: March 1, 2025

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Downeast Artists is committed to ensuring customer satisfaction with our signed, framed art prints. As a nonprofit organization, proceeds from sales support our mission, and we appreciate your support. This policy outlines our approach to refunds, returns, and cancellations.

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1. Refund Policy All sales are considered final. However, we may issue refunds in the following circumstances:

• The item was damaged during shipping (photo evidence required within 7 days of delivery).

• The item received is incorrect or significantly different from the description.

• The order was canceled before it was shipped.

Refunds will be processed using the original payment method within 7-10 business days after approval.

 

2. Return Policy We accept returns only in the following cases:

• The item arrived damaged or defective.

• An incorrect item was received.

To initiate a return, please contact us at info@downeastartists.org within 7 days of receiving your order. We may require you to return the item in its original packaging. We do not cover return shipping costs unless the return is due to our error.

 

3. Cancellation Policy Orders may be canceled within 24 hours of placement for a full refund. After this period, cancellations are not guaranteed, as the fulfillment process may have begun. If you wish to cancel an order, please contact us at info@downeastartists.orgas soon as possible.

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4. Contact Us For any questions or concerns regarding this policy, please contact:

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Downeast Artists
PO Box 222

Steuben, ME 04680
info@downeastartists.org

832-314-8055