Shipping and fulfillment policy
Effective Date: March 1, 2025
Downeast Artists dedicated to delivering high-quality signed art prints while ensuring transparency in our shipping and fulfillment process. Please review the following policy for details on how we handle shipping and delivery.
1. Processing and Fulfillment
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All orders are processed within 10-15 business days after payment confirmation.
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Due to the nature of our signed art prints, fulfillment and packaging may take additional time to ensure safe delivery.
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You will receive a confirmation email with tracking information once your order has been shipped.
2. Shipping Timeframe
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Orders typically arrive within 10-15 business days from the date of order confirmation.
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Please note that shipping times may vary due to external factors such as holidays, carrier delays, or unforeseen circumstances.
3. Shipping Costs
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We are pleased to offer free shipping on all orders within the United States.
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At this time, we only ship domestically and do not offer international shipping.
4. Shipment Tracking
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Once your order has shipped, you will receive an email with tracking details to monitor your shipment’s progress.
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If you do not receive tracking information within the expected processing time, please contact us at info@downeastartists.org.
5. Damaged or Lost Shipments
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If your order arrives damaged, please contact us within 7 days of delivery with photo evidence so we can arrange a replacement.
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If your order is lost in transit, please reach out to us so we can work with the carrier to resolve the issue.
6. Contact Us For any questions regarding your order, shipping, or fulfillment, please reach out to us:
Downeast Artists
PO Box 222
Steuben, ME 04680
info@downeastartists.org
832-314-8055